DOT v. American Airlines - Largest Airline Disability Penalty

The U.S. Department of Transportation took enforcement action against American Airlines for systematic failures in handling wheelchairs and providing safe assistance to passengers with mobility disabilities during the 2019-2023 period. Violations documented: - Over 11,500 wheelchairs and scooters mishandled by airlines in 2023 alone - American Airlines contributed disproportionately to this total - Documented evidence of unsafe physical assistance practices - Multiple passenger injuries from improper handling - Video evidence showing wheelchair thrown down baggage ramp at Miami International Airport - Lack of proper equipment and training for ground personnel Settlement terms: - $25 million civil penalty to U.S. Treasury - $25 million credited for investments in: - Wheelchair equipment and handling systems - Specialized tagging systems for mobility devices - Additional ground control employees - Staff training and safety protocols - Equipment maintenance programs Significance: - Represents the largest single penalty ever levied against airline for disability violations - Demonstrates DOT commitment to transportation accessibility - Addresses systemic industry problem affecting thousands of travelers annually - Establishes precedent for substantial penalties for transportation failures