DOJ v. Uber - Disability Discrimination Lawsuit

The U.S. Department of Justice filed a lawsuit against Uber Technologies in September 2025, accusing the ride-hailing company of violating federal law by discriminating against people with physical disabilities. The DOJ's civil rights division claims that Uber and its drivers "routinely refuse to serve individuals with disabilities, including individuals who travel with service animals or who use stowable wheelchairs." The lawsuit alleges that Uber drivers have charged illegal cleaning fees for service animal shedding and imposed cancellation fees after denying service. This case follows a 2022 settlement where Uber paid millions to more than 65,000 affected users after being sued in 2021 for overcharging passengers with disabilities through wait time fees. Under that two-year agreement in July 2022, Uber committed to waive wait time fees for riders who certify they need more time to get in an Uber car because of a disability. The DOJ is seeking $125 million in damages for affected individuals and an injunction to prevent further violations. This case highlights the ongoing challenges passengers with disabilities face when using ride-sharing platforms.