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Class action alleging Morgan Stanley's website was not accessible to blind and visually impaired users.
Plaintiff
Blind and visually impaired individuals
Defendant
Morgan Stanley
Date Filed
June 1, 2022
Jurisdiction
U.S. District Court
WCAG Level
Level AAMorgan Stanley faced a class action lawsuit in 2022 alleging the company failed to design, construct and maintain its website so that it was fully accessible for individuals who are blind or visually impaired. The lawsuit claimed that Morgan Stanley's website violated the Americans with Disabilities Act by not being compatible with screen reading software and other assistive technologies. Plaintiffs alleged they encountered barriers when attempting to access financial services, account information, and other resources on the Morgan Stanley website. This case was part of a wave of accessibility lawsuits against financial services companies in 2022, reflecting increased scrutiny of banking and investment websites. Financial institutions have faced particular attention because accessible banking services are essential for individuals with disabilities to manage their finances independently. The case was settled with terms that typically include website remediation to WCAG 2.0 or 2.1 standards and monetary compensation to affected class members. Specific settlement terms were not publicly disclosed.
This lawsuit reinforces that financial institutions cannot exclude individuals with disabilities from accessing online banking and investment services. It demonstrates that the financial services industry must prioritize accessibility to avoid litigation and ensure compliance with the ADA.
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