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Cases that ended in a settlement agreement, often with monetary payment and remediation commitments.
Landmark FTC action against accessibility overlay vendor accessiBe for deceptive marketing claims that their automated tool could make any website WCAG compliant within 48 hours.
Defendant: accessiBe Inc. & accessiBe Ltd.Jurisdiction: FTC Administrative (Federal Trade Commission)
DOJ lawsuit against iconic New York deli for multiple ADA violations including inaccessible main entrance, insufficient dining surfaces, and non-compliant restrooms despite 2018 renovations.
Defendant: Katz's Delicatessen of Houston St., Inc.Jurisdiction: U.S. District Court for the Southern District of New York
Landmark DOT enforcement action against American Airlines for systematic wheelchair mishandling and unsafe assistance practices, resulting in $50 million penalty.
Defendant: American AirlinesJurisdiction: U.S. Department of Transportation
Lawsuit alleging Sweetgreen's website contains access barriers to screen-reading software, preventing blind and visually impaired consumers from accessing the company's online services.
Defendant: Sweetgreen Inc.Jurisdiction: U.S. District Court for the Eastern District of New York
Class action lawsuit filed by two legally blind consumers alleging Petco's website is not accessible to individuals who use a screen reader.
Defendant: Petco Animal Supplies Stores, Inc.Jurisdiction: U.S. District Court for the District of Minnesota
Class action lawsuit against Verizon Communications for website accessibility barriers affecting blind users, citing WCAG 2.2 as technical standard. Case settled in March 2025.
Defendant: Verizon Communications, Inc.Jurisdiction: U.S. District Court for the Eastern District of New York
DOJ lawsuit alleging MedStar Health failed to modify visitor restrictions so that people with certain disabilities could be accompanied by their support persons during medical care.
Defendant: MedStar Health, Inc.Jurisdiction: U.S. District Court (federal)
Major web accessibility class action settlement where Fashion Nova agreed to achieve substantial conformance with WCAG 2.1 AA, addressing missing alt text, redundant links, and screen reader incompatibility.
Defendant: Fashion Nova LLCJurisdiction: United States (Federal court, nationwide and California classes certified)
Indian Supreme Court case challenging digital KYC/e-KYC processes that exclude persons with disabilities, including acid attack survivors unable to blink for live photographs and blind individuals unable to complete video KYC.
Defendant: Union of India & Ors.Jurisdiction: Supreme Court of India
Lawsuit alleging Panama Jack's website is not accessible to those who are blind or visually impaired, violating the Americans with Disabilities Act.
Defendant: Panama Jack International, Inc.Jurisdiction: U.S. District Court for the Southern District of New York
Lawsuit alleging Hasbro's website contains access barriers to screen-reading software, preventing blind and visually impaired individuals from independently using the site.
Defendant: Hasbro, Inc.Jurisdiction: U.S. District Court for the Southern District of New York
Class action lawsuit alleging KitchenAid's website discriminates against blind and visually impaired consumers by not being compatible with screen-reading software.
Defendant: Whirlpool CorporationJurisdiction: U.S. District Court for the Southern District of New York
Major healthcare settlement requiring $2 million compensation for deaf and deaf-blind patients denied appropriate interpreter services.
Defendant: MultiCare Health System (Washington)Jurisdiction: Washington state (DOJ/HHS settlement)
First major private-sector enforcement case in Spain directly linked to European accessibility requirements, holding airline liable for inaccessible website.
Defendant: Vueling AirlinesJurisdiction: Spain (National Court / Audiencia Nacional)
Class action alleging Morgan Stanley's website was not accessible to blind and visually impaired users.
Defendant: Morgan StanleyJurisdiction: U.S. District Court
Class action lawsuit alleging Ally Financial's website was not accessible to individuals who are blind or visually impaired.
Defendant: Ally Financial Inc.Jurisdiction: U.S. District Court
DOJ lawsuit against medical practice for refusing to provide sign language interpreters to deaf and hard of hearing patients, violating ADA Title III requirements for effective communication.
Defendant: Flint Neurological Centre P.C. and Dr. Nael TarakjiJurisdiction: U.S. District Court for the Eastern District of Michigan
Novel California False Claims Act case where contractor failed to deliver WCAG-compliant campsite reservation system despite contractual guarantees.
Defendant: Conduent State & Local Solutions, Inc.; US eDirectJurisdiction: California state court
Landmark case establishing that ADA Title III applies to websites and mobile apps. This case went through multiple appeals and reached the Supreme Court.
Defendant: Domino's Pizza LLCJurisdiction: United States (Central District of California, Ninth Circuit, U.S. Supreme Court)
Settlement agreement establishing comprehensive Talking ATM program, alternative formats policy, and website accessibility across all states where LaSalle Bank operated, negotiated through Structured Negotiations.
Defendant: LaSalle Bank Corporation (including LaSalle Bank National Association and Standard Federal Bank)Jurisdiction: United States (multi-state, structured negotiations)
DOJ Project Civic Access settlement requiring Ada County, Idaho to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Ada County, IDJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Allen County, Indiana to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Allen County, INJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Amarillo, Texas to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Amarillo, TXJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Barnstable County, Massachusetts to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Barnstable County, MAJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Billings, Montana to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Billings, MTJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Birmingham, Alabama to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Birmingham, ALJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Durham, North Carolina to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Durham, NCJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Fontana, California to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Fontana, CAJurisdiction: United States (DOJ Project Civic Access settlement)
Landmark Indian Supreme Court case filed by a visually-challenged human rights advocate seeking directions to make public spaces, transport and related infrastructure accessible to persons with disabilities (PWDs).
Defendant: Union of India & Ors.Jurisdiction: Supreme Court of India
DOJ Project Civic Access settlement requiring Butler County, Missouri to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services under ADA Title II.
Defendant: Butler County, MOJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Carpinteria to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of CarpinteriaJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Cheshire County, New Hampshire to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Cheshire County, NHJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Bend, Oregon to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Bend, ORJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Burton, Michigan to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Burton, MIJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Coral Gables to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Coral GablesJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Davenport, Iowa to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Davenport, IAJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Frederick, Maryland to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Frederick, MDJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Gallup, New Mexico to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Gallup, NMJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Green Bay, Wisconsin to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Green Bay, WIJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of San Luis Obispo to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of San Luis ObispoJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of San Rafael, California to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of San Rafael, CAJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Suffolk, Virginia to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Suffolk, VAJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Cape May County, New Jersey to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: County of Cape May, NJJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Deschutes County, Oregon to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Deschutes County, ORJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Highland County, Ohio to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Highland County, OHJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City of Jeffersonville, Indiana to remove physical accessibility barriers and ensure all city programs and services are accessible to people with disabilities.
Defendant: City of Jeffersonville, INJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Lafayette County, Florida to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Lafayette County, FLJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Minnehaha County, South Dakota to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Minnehaha County, SDJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Missoula County, Montana to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Missoula County, MTJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Taos County, New Mexico to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Taos County, NMJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the City and Borough of Juneau, Alaska to remove physical accessibility barriers and ensure all programs and services are accessible to people with disabilities.
Defendant: The City and Borough of Juneau, AKJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the Town of Brunswick, Maine to remove physical accessibility barriers and ensure all town programs and services are accessible to people with disabilities.
Defendant: Town of Brunswick, MEJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the Town of Fountain Hills, Arizona to remove physical accessibility barriers and ensure all town programs and services are accessible to people with disabilities.
Defendant: Town of Fountain Hills, AZJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the Town of Vail, Colorado to remove physical accessibility barriers and ensure all town programs and services are accessible to people with disabilities.
Defendant: Town of Vail, COJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring the Vail Recreation District to remove physical accessibility barriers and ensure all district programs and services are accessible to people with disabilities.
Defendant: Vail Recreation DistrictJurisdiction: United States (DOJ Project Civic Access settlement)
DOJ Project Civic Access settlement requiring Washington County, Utah to remove physical accessibility barriers in county facilities and ensure program accessibility for all county services.
Defendant: Washington County, UTJurisdiction: United States (DOJ Project Civic Access settlement)
Settlement agreement where Bank One (now Chase) became the first bank to commit to installing every new ATM as a Talking ATM, along with installation of 1,500 Talking ATMs and comprehensive website accessibility.
Defendant: Bank One, National AssociationJurisdiction: United States (nationwide, structured negotiations)
Amendment to settlement agreement expanding First Union's Talking ATM commitments, establishing website accessibility timeline, and implementing comprehensive alternative formats policy.
Defendant: Wachovia Corporation and Wachovia Bank (formerly First Union)Jurisdiction: United States (North Carolina and Pennsylvania, structured negotiations)
OCR resolution agreement addressing accessibility of educational technology and course materials for students with disabilities at California State University, Fullerton.
Defendant: California State University, FullertonJurisdiction: United States (Department of Education, Office for Civil Rights)
Settlement agreement where Sovereign Bank committed to install Talking ATMs at all locations, implement comprehensive alternative formats policy, and make website accessible through Structured Negotiations.
Defendant: Sovereign BankJurisdiction: United States (Massachusetts, Pennsylvania, and other states, structured negotiations)
Settlement agreement where Washington Mutual became the first bank to offer Talking ATMs in Spanish, along with comprehensive website accessibility and alternative formats commitments.
Defendant: Washington Mutual Bank, FAJurisdiction: United States (nationwide, structured negotiations)
First agreement establishing Talking ATMs in Massachusetts, along with website accessibility and comprehensive alternative formats policy. Fleet Bank was later purchased by Bank of America.
Defendant: Fleet National BankJurisdiction: United States (Massachusetts, structured negotiations)
Landmark settlement agreement establishing the first bank commitment to make websites accessible and install Talking ATMs in multiple states. Negotiated through Structured Negotiations without filing a lawsuit.
Defendant: Bank of America, N. A. and Bank of America CorporationJurisdiction: United States (California and Florida, structured negotiations)
Settlement agreement addressing accessibility of tax preparation software and services for blind users. Case involved multiple tax software providers and tax preparation services.
Defendant: HDVest, Intuit, H & R Block, and Gilman & CiociaJurisdiction: Connecticut (state attorney general)